Frequently Asked Questions
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Q: Who can open a ibetMohegan.com Account?
A: Opening an ibetMohegan.com account is easy, but you must meet these requirements:
  • You must be at least 18 years old;
  • Reside in a jurisdiction in which internet advance deposit wagering is allowed,
  • You must provide the following personal information: full legal name, principal residence address, telephone number, social security number and date of birth.
  • Terms and conditions apply. Please review our full Terms and Conditions for more information.
Q: Who can use my wagering account?
A: Only the customer account holder named on the account is permitted to use his/her ibetMohegan wagering account!
Q: Where can I use my ibetMohegan account to wager?
A: Your ibetMohegan account provides the ultimate in convenience as it allows you to wager through the following channels:
  1. Online through ibetMohegan.com
  2. Mobile through m.ibetMohegan.com
Q: What should I do if I forget my password or PIN?
A: Please call Customer Care toll free at 1-800-803-0564. You will need to provide some identifying information - including your secret word - in order for the Customer Care Representative to disclose your password to you or to reset your password.
Q: How can I change my password or PIN?
A: Please call Customer Care toll free at 1-800-803-0564. You will need to provide some identifying information , including your secret word , in order for the Customer Care Representative to reset your password.
Q: Are my wagers recorded?
A: Yes, all Customer Care conversations are recorded and all betting transactions are electronically recorded and stored for a minimum of one year.
Q: When will my winning bets be credited to my account?
A: Payment on winning bets will be posted to the credit of the account holder as soon as the race is declared official, barring technical difficulties.
Q: How do I access wagering online?
A: From the new.ibetMohegan.com or m.ibetMohegan.com website, you must first sign in with your Username and Password. This will open the main wagering screen.
Q: Can I watch video of the races?
A: Yes, m.ibetMohegan.com displays live videos. And new.ibetMohegan.com displays both live and replay videos.
Q. Are there any fees or other requirements to view race videos?
A: ibetMohegan charges no fees to view race video and has no wagering requirements. As long as your account is in good standing, you can view video on ibetMohegan.com and m.ibetMohegan.com. ibetMohegan does reserve the right to adjust the fee schedule without notice.

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